Customer Satisfaction is Our Top Priority

At Dessert Dine, each cake is handcrafted with love and care, made specially to your custom specifications. As cakes are perishable and personalized items, we do not offer returns. However, we do have a fair and transparent refund policy in place for rare situations.

🎂 Returns

As all our products are made-to-order, we do not accept returns once the cake has been delivered or picked up.

💸 Refunds

Refunds are applicable under the following conditions:

1. Incorrect Order

   • If you receive the wrong cake (wrong flavor, design, or size not as ordered), please contact us within 2 hours of delivery with photos and your order ID.

2. Damaged Cake on Delivery

   • If your cake is delivered in a damaged or unsatisfactory condition, notify us immediately with photos. We will review the case and process a partial or full refund depending on the damage.

3. Order Cancellation

   • You may cancel your order and receive a full refund only if the cancellation is made at least 24 hours before the scheduled delivery time.

   • Cancellations made less than 24 hours before delivery are non-refundable, as preparation will already be underway.

⏱ How to Request a Refund

To request a refund, please email us at [your support email] or message us via our official social media pages with:

• Your Order ID

• Clear photos of the issue (if applicable)

• A brief description of the problem

Our team will review your case and respond within 24 hours.

⚠️ Important Notes

• Refunds will be processed back to the original payment method within 5–7 business days.

• We reserve the right to refuse a refund if the claim is found to be invalid or made with false information.

🤝 We’re Here to Help

Our goal is to ensure every customer is satisfied and every celebration is sweet. If there’s ever an issue with your order, please reach out—we’re always happy to help.